Furniture

Installation and Customer Services

In the Customer Services module, you can manage all of your customer service operations.

In this module you can:

  • Create service priorities.
  • Define service standard groups (response standard, resolution standard, notification standard) according to these service priorities.
  • Define service levels for incoming call categories.
  • Define service level statuses for the desired combination of call category and service standard group.
  • Create knowledge catalogs and add documents to them, thereby building a knowledge base.
  • Manage your customer services organization.
  • Create reports and analytics to evaluate the success of your customer services.
Multichannel Service
Customer Services - Services Organization
Service Level Management
Information Catalogs
Customer Services - Service Analytics
Call Center Definitions
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